|
|
| |
|
Public Surveys Results
|
|
The short weekly studies provide us with a great understanding of
how our members feel about the various internet issues and trends.
Studies are conducted on line, taking a random sample of about 1000 members,
who are also encouraged to submit additional comments.
Click any of the Studies listed below
to view summary results and a selection of participant comments.
|
|
| Study Title |
Conducted |
Participants |
|
|
Question -
If you had a general question about a web site, would you normally check the FAQ pages first, or just email your question to support?
|
Responses - |
|
| ID |
Response |
% |
| 1 |
Yes, I will thoroughly check the FAQ first |
44.8 |
| 2 |
Yes, I will quickly scan the FAQ, then email support |
39.2 |
| 3 |
No, it is easier to email support |
11.0 |
| 4 |
No, it is quicker to email support |
4.0 |
| 5 |
hmm... what is FAQ? |
1.0 |
| |
Total % |
100.0 |
Participant Comments (randomly selected) -
|
| ID |
Comment |
Member |
From |
Sex |
Age |
| 4202314 | Because most of the time FAQ has relevant anwsers to your questions. | Catherine | South Africa | F | 31 | | 4201874 | This is very important | kirti | India | F | 36 | | 4202108 | FAQ first, as it's usually the one popped out when I gonna ask something. | Khoiruunisa | Indonesia | F | 36 | | 4201719 | Više ,češće i duže ankete za srbiju !!! | milena | Serbia | F | 45 | | 4202141 | Kalo ada jawaban lebih mudah | EDI | Indonesia | M | 56 | | 4201736 | I want to be sure about everything about the website | Lenah | South Africa | F | 41 | | 4201870 | only if i can't find the answer, then i might email... | Gary | Australia | M | 67 | | 4203015 | no bots, they do not have answers | Gale | United States | F | 63 | | 4202256 | to know more about the company policy | Mallikarjuna | India | M | 45 | | 4201818 | i usually google the thing that i need help with with reddit in the end to see if ppl already answered those questions | zineb | Morocco | F | 21 | | 4201829 | SPIDERMETRIX IS BEST SURVEY SITE | JANMEJOY | India | M | 30 | | 4202946 | many times faq may not answer my query - so would then have to contact support | MARGARET | Australia | F | 72 | | 4201832 | Then google to find more accurate results | damilola | Nigeria | F | 35 | | 4201485 | From my experience, the FAQ pages usually give me an answer or indication of what to do next. | Jim | Australia | M | 75 | | 4201844 | I do not have any comments | Carlos | Brazil | M | 40 | | 4201572 | The FAQ on some websites isn't very helpful | karen | Australia | F | 58 |
Reader Please Note: Comments represent a member's opinion, and appear here exactly as submitted, unedited and uncut. SpiderMetrix.com accepts no responsibility whatsoever about any comment made by any member. |
|
|
|
|
|
|
